We guarantee that we will return your money, provide an exchange or offer a store credit for future purchase if: (I) you are a new customer and are not happy with your purchase; or (II) you have received an item which is either defective, damaged or otherwise not good. Please follow the guidelines of this Returns Policy to claim your refund.
100 % Satisfaction Guarantee
We offer a satisfaction money back guarantee on all purchases for new customers. For your first purchase of any Product you can request a refund if you are not satisfied with the purchased Product. We only offer this money guarantee for Products purchased on our Website. Any items purchased through another website or retail must be returned to that point of purchase.
To return a Product that you are not satisfied with:
Please contact our customer support by email (support@mandpna.com) or by filling a contact form on the website (https://martin-pleasance-canada.myshopify.com/pages/contact) no later than within 30 days from receiving. Refund on this Money Back Guarantee basis are limited to one time per household and not more than one Product of each Product category. A household is considered as same delivery address.
Please be prepared to provide our customer support the following information:
Product
Package Size
Lot/Production/Expiry #
Consumed product previously?
Picture(s) of Product and/or concern
Your shipping address & phone number
Order #
Please be noted that:
If you want to return a purchased Product, we may request that product be returned to us. In this case, we will collect it from you free of charge – just contact our customer support and you will be provided with a free shipping label and other details on how we will collect the returning item from you. Please be noted that it is required to first contact customer support prior returning the Product to be eligible for shipping costs to be covered by us.
Your refund will be processed within 14 days after receiving the returned product. You can choose to either receive a money refund, exchange to another Product or store credit for future purchase.
We reserve the right to deny any return or refund claim if we believe that the claim is not made in good faith. This money back guarantee policy might be subject to change without prior notice. We may also amend this policy if required by the laws of the province/state in which you live.
Certain products on our website may be designated as Final Sale or Non-refundable. We will not be able to offer you refunds on such products.
Returning a Defective or Damaged Product
Within 30 days from receiving, you can return a Product and receive a refund, exchange, or store credit for future purchases, if you have received a Product which is either (“Defective Product”):
damaged or contaminated package;
defected, rancid, rotten or otherwise bad; or
substantially different from what you have ordered (incorrect item).
Please follow the below guidelines to return a Defective Product:
Please contact our customer support by email (support@mandpna.com) or by filling a contact form on the website (https://martin-pleasance-canada.myshopify.com/pages/contact) no later than within 30 days from receiving.
Please be prepared to provide our customer support the following information:
Product
Package Size
Lot/Production/Expiry #
Consumed product previously?
Picture(s) of Product and/or concern
Your shipping address & phone number
Order #
Please be noted that:
We will collect the Defective Products from you free of charge – our customer support will provide you with a free shipping label and other details on how we will collect the Defective Product from you. Please be noted that we will only accept returns if they are delivered to us by ways specified to you by our customer support team.
We may refuse to issue a refund for Defective Product, if you are unable to provide the Defective Product for inspection.
Your refund will be processed within 14 days after receiving the Defective Product. As a refund, you may choose to either receive a money refund, exchange to another Product or store credit for future purchase.
Customer Support Contact details:
Email – support@mandpna.com
Phone – 1- 888) 464-6775
Mailing address: 104-2440 Canoe Ave., Coquitlam, BC, Canada
Online contact form: https://martin-pleasance-canada.myshopify.com/pages/contact